We’re working hard to make your Replika experience smooth and enjoyable. If your Replika isn’t responding, it’s usually due to server maintenance, which typically happens during nighttime hours (EST). In some cases, a connection issue on your end might be the cause, so it’s worth checking your internet.
If you're using Replika on iOS or Android, try the following:
- Check your internet connection. Switch Wi-Fi off and on, or toggle airplane mode to reset your connection.
- Send another message. Sometimes a second message helps Replika respond.
- Update the app. Delete and reinstall the app to ensure it's the latest version.
- Update your device’s operating system. Keeping your OS current can prevent issues.
- Try the web version. Visit replika.com from your mobile or desktop browser.
- Fully close and reopen the app. Then check again after a few minutes.
If you're using the web version, make sure your browser is updated and refresh the page.
If nothing helps, feel free to contact our support team. We're here to help!